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TRUEFAM

Privacy Policy

Effective Date: April 1, 2025

1. Introduction

Welcome to TRUEFAM Welfare ("TRUEFAM," "we," "us," or "our"). We value the trust you place in us by becoming a member. Protecting your privacy and the security of your personal information is fundamental to our mission of compassion, dignity, and accountability. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, member portal, WhatsApp communications, and during all TRUEFAM activities.

2. Scope

This Policy applies to:

  • Visitors to our public website
  • Applicants and enrolled members
  • Family members or beneficiaries listed by members
  • Participants in TRUEFAM campaigns or programs
  • Communications and interactions through our website, WhatsApp groups, and administrative platforms

3. Information We Collect

We collect the following types of personal information:

3.1 Member Enrollment Data

  • Full Name
  • Date of Birth
  • WhatsApp Number
  • Email Address
  • Country and State/Region of Residence
  • Current Home Address
  • Nationality and Country of Origin
  • Family Information (parents, spouse, children, siblings)
  • Beneficiary Information (name, relationship, contact information)
  • Government-issued ID (e.g., Driver's License or Passport)
  • Uploaded License (Front and Back)

3.2 Payment Data

  • Payment transaction confirmation details (via Stripe, PayPal, Venmo, Zelle, or Cash App)
  • Amounts paid during enrollment and renewal
  • Contribution status during campaigns (paid/defaulted)

Note: TRUEFAM does not collect or store full credit card numbers or bank account details.

3.3 Communications Data

  • WhatsApp group participation
  • Direct communications (emails, chat messages, form submissions)
  • Member responses to campaign reminders and notifications

3.4 Portal and Technical Data

  • Login timestamps
  • IP addresses
  • Browser type and version
  • Audit trails for member portal activity

4. How We Use Your Information

TRUEFAM uses your data solely for the following legitimate purposes:

  • To verify your eligibility and maintain your membership record
  • To facilitate campaign contributions in the event of a bereavement
  • To generate and manage Member IDs and Beneficiary IDs
  • To create and manage your secure member portal account
  • To communicate important updates, reminders, and notices via WhatsApp, email, and portal notifications
  • To monitor contribution compliance and participation
  • To process annual renewals
  • To comply with applicable legal and regulatory requirements
  • To maintain security, prevent fraud, and ensure data integrity

5. Sharing of Information

TRUEFAM may share your information only under the following circumstances:

  • Internal Administrators: TRUEFAM staff responsible for campaign management, membership processing, and support services.
  • Technical Providers: Secure third-party vendors like payment processors (Stripe, PayPal), hosting providers, and communication platforms necessary to operate TRUEFAM.
  • Legal Compliance: If required by law, court order, subpoena, or regulatory request.
  • Emergency Verification: TRUEFAM reserves the right to contact listed family members to verify deaths, bereavements, or to confirm the authenticity of membership claims.

We do not sell, rent, or exchange your personal information with external marketing companies.

6. Data Storage and Retention

  • Member data is stored securely in encrypted databases hosted on reputable cloud servers.
  • Documents such as death certificates, affidavits, and license uploads are stored securely and are accessible only to authorized administrators.
  • Member contribution records and communication history are retained for a minimum of seven (7) years or as otherwise required by law.
  • Inactive or terminated member data is archived securely and only accessible under strict internal controls.

7. Data Security Measures

We take robust steps to protect your data, including:

  • SSL encryption for all data transmissions
  • Secure password authentication (member portal requires email + password, with optional Two-Factor Authentication for admins)
  • Regular software and security updates
  • Limited role-based access control (only authorized staff have access based on need)
  • Secure document upload and download protocols
  • Continuous monitoring for unauthorized access attempts

8. Your Privacy Rights

As a TRUEFAM member, you have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Objection: Object to our processing of your data under certain conditions.
  • Withdrawal of Consent: Withdraw consent for specific uses (e.g., marketing communications).

To exercise any of these rights, please contact us at:

📧 privacy@truefamwel.com

We aim to respond to all legitimate requests within 30 days.

9. Cookies and Website Tracking

Our website may use cookies or other tracking technologies to:

  • Maintain login sessions
  • Analyze website traffic
  • Improve website functionality

By using our website, you consent to the use of cookies as described in our Cookie Policy (available separately).

10. Children's Privacy

TRUEFAM does not knowingly collect information directly from individuals under 18 years of age. Membership applications for minors must be submitted by legal guardians.

11. Changes to This Privacy Policy

TRUEFAM reserves the right to update or modify this Privacy Policy at any time. Members will be notified of material changes via email and/or portal notices. The effective date at the top of this Policy will be updated accordingly.